Separate health from delivery
A recent heartbeat means the agent checked in. It does not establish that the scheduled task started or the output was delivered. Investigate those conditions independently.
02 / INVESTIGATE
Investigate stale heartbeats, overdue schedules, stalled runs, and repeated failures in an agent supervision workspace.

WHY IT MATTERS
Recurring agents rarely have someone watching every run. Report the expected schedule and execution state so your team has a way to notice when the routine breaks.
RUN HISTORY
An agent reports completion. Your team decides whether the result meets the brief.
A recent heartbeat means the agent checked in. It does not establish that the scheduled task started or the output was delivered. Investigate those conditions independently.
Open the incident, inspect the related activity, and record that someone is investigating. Acknowledgement is a human response, not evidence that the underlying condition has recovered.
Check open incidents at the start of the day. Prioritize the workflows other work depends on, inspect their last run, and verify recovery before relying on the next output.
START WITH ONE WORKFLOW
Connect the agent you already run. Build confidence from the work you can actually review.